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Terms and Conditions

Last Updated: 6 August 2026

Welcome to www.2smartgirls.co.za (the “Website“). These Terms and Conditions (“Terms“) govern your access to and use of the Website and the services described on it. By accessing or using the Website, booking a strategy call, or submitting an enquiry, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

1. Who We Are

In line with section 43 of the Electronic Communications and Transactions Act 25 of 2002:

  • Legal name: 2 Smart Girls (Pty) Ltd
  • Registration number: 2025/110689/07
  • Registered office / physical address: 20 Rosebank Road, Rosebank, Johannesburg, Gauteng, 2196
  • Email: info@2smartgirls.co.za
  • Website: www.2smartgirls.co.za
  • Main business: digital growth, brand strategy, marketing, and technical/systems support for hospitality, travel, and tourism brands

2. Our Services

2 Smart Girls provides brand strategy, hospitality marketing, and technical support services (including but not limited to content and social marketing, paid digital campaigns, SEO, email/CRM automation, website design and UX, direct booking system setup, and property management/CRM integration) to clients in the hospitality and travel sector.

Content on this Website — including service descriptions, case studies, and results referenced (e.g. testimonials) — is provided for general information purposes. Actual results vary by client, market, and circumstances, and nothing on this Website constitutes a guarantee of specific outcomes for your business.

Any specific engagement, project, or retainer with a client is governed by a separate written agreement or proposal signed between 2 Smart Girls and the client, which will take precedence over these Terms in the event of any conflict regarding that engagement.

3. Payment, Refunds, and Cancellations

Depending on the engagement, 2 Smart Girls works on the basis of an upfront deposit plus balance, a monthly retainer, or milestone-based project fees. The specific payment structure, amounts, and due dates for a given engagement are set out in the signed proposal, quote, or service agreement between 2 Smart Girls and the client, which governs in the event of any conflict with this section.

Unless otherwise agreed in writing in the applicable proposal or agreement:

  • Deposits are non-refundable. A deposit secures your project slot and time in our schedule, and is not refunded if you cancel after paying it, including where work has not yet started.
  • Fees for work already performed remain payable. If a retainer or project is cancelled partway through, you remain liable for fees relating to work completed, time spent, and third-party costs incurred up to the date of cancellation.
  • Cancellation is handled case by case. Notice periods, wind-down arrangements, and any applicable refunds for a specific engagement are agreed individually and recorded in the client’s signed proposal or service agreement. Where an engagement does not specify cancellation terms, we will work with you in good faith to agree fair terms based on work completed and commitments already made.
  • Recurring monthly retainers continue to be billed until the agreed cancellation date or notice period (as set out in the applicable agreement) has passed.

To cancel or discuss a refund, contact us at info@2smartgirls.co.za.

4. Booking a Strategy Call / Enquiries

Where the Website allows you to book a free strategy call or submit an enquiry, you agree to provide accurate and complete information. Submitting a booking or enquiry does not create a binding service agreement — it is the start of a conversation, and any resulting engagement will be confirmed separately in writing.

5. Intellectual Property

All content on this Website — including text, graphics, logos, images, videos, the “2 Smart Girls” name and branding, and the overall look and feel — is owned by or licensed to 2 Smart Girls (Pty) Ltd and is protected by South African and international intellectual property law.

You may view and download content for your own personal, non-commercial reference. You may not reproduce, distribute, modify, publicly display, or create derivative works from any part of this Website without our prior written consent.

6. Acceptable Use

When using this Website, you agree not to:

  • use it in any way that breaches applicable law or regulation
  • attempt to gain unauthorised access to the Website, our servers, or any connected system
  • introduce viruses, malware, or other harmful code
  • scrape, harvest, or collect data from the Website using automated means without our consent
  • use the Website to send unsolicited marketing or spam

We may suspend or restrict your access to the Website if we reasonably believe you’ve breached these Terms.

7. Third-Party Links and Embedded Content

This Website may contain links to, or embed content from, third-party websites (such as social media platforms, booking tools, or maps). We do not control and are not responsible for the content, accuracy, or privacy practices of those third-party sites. Visiting a linked site is at your own risk and subject to that site’s own terms.

8. No Professional Advice

Content on this Website (including blog posts, insights, and FAQs) is provided for general informational purposes only and does not constitute professional, financial, legal, or business advice specific to your circumstances. You should seek independent advice before making decisions based on information found on this Website.

9. Disclaimer of Warranties

The Website is provided “as is” and “as available.” While we take reasonable care to keep information accurate and the Website running smoothly, we do not warrant that the Website will be uninterrupted, error-free, or free of viruses, or that all content is accurate, complete, or current at all times.

10. Limitation of Liability

To the maximum extent permitted by South African law, 2 Smart Girls (Pty) Ltd, its directors, employees, and agents will not be liable for any direct, indirect, incidental, or consequential loss or damage arising from your use of, or inability to use, this Website, including loss of profits, revenue, data, or business opportunity — except where such liability cannot be excluded by law (for example, liability arising from gross negligence or wilful misconduct).

Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded under the Consumer Protection Act 68 of 2008 or any other applicable South African law.

11. Indemnity

You agree to indemnify and hold 2 Smart Girls (Pty) Ltd harmless against any claims, losses, or damages (including reasonable legal costs) arising from your misuse of the Website or your breach of these Terms.

12. Privacy

Our collection and use of your personal information is governed by our Privacy Policy, which forms part of these Terms by reference.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or the law. The “Last Updated” date at the top of this page will reflect the most recent revision. Continuing to use the Website after changes are posted means you accept the updated Terms.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of South Africa. Any dispute arising from these Terms or your use of the Website will be subject to the non-exclusive jurisdiction of the South African courts.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16. Contact Us

If you have questions about these Terms, or wish to discuss a cancellation or refund, contact us at:

2 Smart Girls (Pty) Ltd

20 Rosebank Road, Rosebank, Johannesburg, Gauteng, 2196

Email: info@2smartgirls.co.za

Website: www.2smartgirls.co.za